Social Media and Customer Service: Not As Easy As It Looks

By Bas van den Beld

For many brands Social Media seems to be the place where they can ‘fix’ what’s wrong with their customer service. However, if you look at the numbers, that might not be all together true. At least when it comes to getting it right…

via, from

Post from Bas van den Beld on State of Digital
Social Media and Customer Service: Not as Easy as it Looks

Source: State of Digital

Social Media and Customer Service: Not As Easy As It Looks